[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Descartes Systems Group is a leading provider of logistics and supply chain technology. They are seeking a Technical Account Manager to drive customer engagement, maximize value realization, and support customers through their renewal journey while collaborating with various internal teams. Responsibilities Customer Engagement at Scale Lead proactive customer outreach through newsletters, webinars, and other scalable communication methods Ensure all customers are kept informed about product updates, best practices, and new initiatives Education & Enablement Design and deliver educational sessions (e.g., product webinars, feature spotlights, workflow overviews) to help customers maximize their investment Work closely with product and marketing to develop engaging content for mass communication Targeted Advisory Support Provide short-term, focused coaching for customers who need TAM-level guidance but do not require a dedicated resource Act as a trusted advisor for 30–60 day engagements, ensuring customers resolve key adoption or operational challenges Renewal Support & Customer Continuity Support Aljex, MyCarrierPortal and MacroPoint customers as they approach renewal periods Proactively engage with customers to ensure they are realizing value, addressing blockers, and continuing their partnership with us Engage with customers who express intent to discontinue, uncover root concerns, demonstrate platform value, and work to shift conversations back toward renewal and long-term partnership Internal Collaboration Partner with Sales, Implementation, and Product teams to share customer feedback and identify themes across the long-tail segment Contribute insights to help refine customer engagement strategies and improve platform adoption Skills Experience in customer-facing roles Ability to create scalable programs Strong technical problem-solving skills Ability to build strong relationships Enthusiasm, energy, and confidence Clear communication skills Analytical thinking Tech-savviness Curiosity to understand customer needs Ability to stay up to date on logistics and SaaS best practices Adaptability to feedback Proactive time management Accountability for outcomes Ability to drive solutions Excitement to leverage AI tools Willingness to experiment with new approaches Benefits Work remotely from anywhere in North America with flexible autonomy. Help customers operate more efficiently and maximize value in a complex, global logistics environment. Collaborate with a values-driven team that thrives on innovation and service. Grow your skills with access to mentorship, peer collaboration, and cross-team learning. Competitive compensation Great benefits Remote and flexible work hours Company Overview Descartes provides cloud-based logistics and supply chain management solutions to improve productivity for businesses. It was founded in 1981, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is