[Remote] Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Hologic, Inc. is a company dedicated to providing diagnostic products that improve clarity and health outcomes globally. They are seeking a Technical Support Specialist to provide phone and email support for cytology and molecular products, troubleshooting issues for both internal and external customers. Responsibilities Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email Document calls in the CRM system and escalate issues that require further investigation Authorize return of customer product for investigation Determine replacement of product as warranted Represent Technical Support as specialist for designated product(s) Act as liaison to other departments within the division concerning issues related to specific product lines Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams Build relationships with partners and distributors Writing and reviewing procedures Provide guidance and coaching to other Technical Support personnel Skills Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent Experience as a Cytology Prep Technician Experience with cytology, RT PCR, molecular, or virology Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers Company Overview We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. It was founded in 1985, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Hologic, Inc. has a track record of offering H1B sponsorships, with 28 in 2025, 20 in 2024, 15 in 2023, 32 in 2022, 20 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.