Seasonal Customer Service Specialist- Temp to Hire- Hybrid- Johnston & Murphy
About the position Responsibilities • Handle incoming calls to process customer orders driven from catalog and web • Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns • Meet individual and team customer focused goals • Provide timely feedback regarding system needs, process improvements, website issues or customer concerns • Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values • Effective communicator within the organization; build lasting and productive relationships with co-workers • Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure • Assist with special projects within the organization Requirements • 1 year experience in a customer service, retail or sales related field • High school diploma or equivalent, some college preferred • Effective interpersonal skills and customer focused attitude to contribute to the success of the team • Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p Benefits • Hybrid opportunity (3 days at home, 2 days in office) after 60 days