**Software Development Engineer II - Customer Service Innovation at blithequark**

Are you a passionate software developer looking to make a meaningful impact on the lives of millions of customers worldwide? Do you thrive in a fast-paced, customer-obsessed environment where innovation and technical excellence are paramount? If so, we invite you to join blithequark's Amazon Customer Service Technology team as a Software Development Engineer II, where you will have the opportunity to design and develop cutting-edge solutions that transform the customer service experience. **About blithequark's Amazon Customer Service Technology** At blithequark, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. Our Amazon Customer Service Technology team is a dynamic and collaborative group of engineers, product managers, and stakeholders who share a common goal: to create customer-obsessed solutions that preserve customer trust, protect customer data, and empower our Customer Service Associates (CSAs) to treat every customer as a friend. As part of our team, you will have the opportunity to work on high-impact projects that leverage state-of-the-art technologies, including machine learning, large language models, and artificial intelligence. **Key Responsibilities** As a Software Development Engineer II, you will be responsible for designing and developing scalable, high-performance software solutions that optimize the customer service experience and reduce customer effort. Your key responsibilities will include: * Designing and developing software solutions that meet the needs of our CSAs and customers, leveraging technologies such as machine learning, large language models, and artificial intelligence * Leading technical initiatives that support our CSAs in solving complex customer problems with precision and confidence * Building systems that enable data-driven decision making while maintaining the highest standards of customer data protection and privacy * Creating and implementing solutions that empower CSAs to exercise good judgment while providing consistent, reliable customer support * Collaborating with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries * Developing and maintaining monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths * Partnering with cross-functional teams to root cause customer experience defects and implement systematic fixes * Mentoring junior engineers while fostering a culture of customer obsession and technical excellence * Building and maintaining tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale * Participating in on-call rotations to ensure our systems maintain high availability and reliability, treating every customer issue with urgency **Technologies You'll Work With** As a Software Development Engineer II, you will have the opportunity to work with a wide range of technologies, including: * Core programming languages, including Java * Linux operating systems * AWS services and cloud infrastructure * Distributed systems and microservices architecture * Database technologies and data structures **Qualifications** To be successful in this role, you will need to possess the following qualifications: * 3 years of non-internship professional software development experience * 2 years of non-internship design or architecture experience, including design patterns, reliability, and scaling * Experience programming with at least one software programming language **Preferred Qualifications** While not required, the following qualifications are highly desirable: * 3 years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations * Bachelor's degree in computer science or equivalent **Our Culture and Benefits** At blithequark, we are committed to creating an inclusive and diverse workplace that empowers our employees to deliver exceptional results for our customers. We offer a comprehensive benefits package, including: * Competitive compensation, with a base pay range of $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation as part of a total compensation package * A full range of medical, financial, and/or other benefits * Opportunities for career growth and professional development * A dynamic and collaborative work environment that fosters innovation and technical excellence **How to Apply** If you are a passionate software developer looking to make a meaningful impact on the lives of millions of customers worldwide, we invite you to apply for this exciting opportunity. Please visit our career site to submit your application. Apply Now! Apply for this job