Team Manager – EU Quality Managed Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities. The Role Tired of working with slow, outdated technology and lengthy, drawn-out projects? Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Veeva Systems is looking for a driven, self-motivated Leader looking to get exposure to a critical growth industry with Life Sciences with a passion for empowering a team of strong professionals working closely with pharma and biotech companies with best-of-breed cloud-based technology. Veeva’s Quality Cloud accelerates the manufacturing of high quality products to a greater number of patients. As a member of the EU Managed Services leadership team, the Quality Team Manager will be responsible for the following main areas:- Build a team of Consultants and Senior Consultants focusing on Quality Managed Services work for both SMB and Global accounts (Pharmaceutical and Biotech)- Help our clients keep their Production Vaults updated with new Features and Best Practices to ensure customer success- Design, plan and drive long-term service growth for a leading cloud software company- Serve as a point of Quality leadership for selected accounts While this is a remote position working off-site with our customers within the EMEA region, occasional on-site meetings may occur. All EU nationalities or EU work permit holders in Poland or Hungary are welcome to join our multi-cultural team. What You’ll Do Lead a customer-facing team including resource planning, follow up with their utilization, and ensure their professional growth leading to Employee Success Act as liaison managing communication between implementation and maintenance teams Engage with Pharmaceutical and Biotech customers of all sizes, acting as an escalation point Work together with the EU Quality Managed Services leadership team to ensure Customer Success after application implementation was completed for all sizes of customers Lead and own hiring process for high-performing consultants from Hungary and Poland Engage with new and existing customers to continually enhance contract offerings to drive customer success and growth in the service offering Requirements 2+ years of experience in an Operational or Support Leadership role 5+ years of experience working in IT, Project Management, Consultancy, Technical Product management or an adjacent business role, ideally in a life science setting from a Vendor perspective Proven track record of hiring in the IT industry Ability to handle customer escalations, finding an agreement reaching Customer Success Proven ability to work both independently and in teams in a dynamic, fast-moving environment Proven analytical and problem-solving skills Excellent verbal and written communication skills in English University degree (At least a Bachelor’s degree is required) Legal right to work in Hungary and/or Poland Ability to travel periodically to client sites or team meetings Nice to Have Certification in ITIL ® 4 Experience in the Pharma Quality spaces Experience with Data or Content Management applications Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, Cornerstone, MasterControl, TrackWise QMS, Labware or other Content Management, Training, QMS, LIMS, or LMS applications Fluency in more than one European language #LI-Remote#LI-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] .