Technical Support Specialist
Amplitude is the leading digital analytics platform, helping over 4,300 customers build better products and digital experiences. As a Technical Support Specialist, you will provide exceptional customer service by leveraging your product knowledge to troubleshoot and resolve customer issues, ensuring a high-quality experience throughout the customer lifecycle. Responsibilities Answer and/or escalate all support tickets via Zendesk ticketing system Drive resolution by digging in and escalating challenging tickets Ensure that all tickets meet our service level agreements Potentially do on-call weekend support Work closely with internal account team stakeholders to drive data trust in key accounts Provide customers a great experience using Amplitude and working with our team Create and update non-technical and technical documentation as the product evolves Report to the company any common themes or questions that arise and driving change Develop and improve support processes by partnering with global team members Skills Completed your Bachelor's Degree Present yourself with professionalism, friendliness, and a willingness to assist Empathize with customers and be their advocate Ability to learn and explain a technical product or concept Natural curiosity and are a problem solver Passion about analytics and the problems they solve Experience with some code, SDKs, and APIs is not required but some knowledge could help you ramp faster Benefits Excellent health insurance Flexible time off A monthly wellness stipend A 12-week parental leave A subscription to Modern Health A generous Learning & Development stipend Company Overview Amplitude is a product intelligence platform that provides digital product tools that help teams run and grow their businesses. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Amplitude has a track record of offering H1B sponsorships, with 28 in 2025, 22 in 2024, 19 in 2023, 16 in 2022, 23 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.