Tier 2 Help Desk Business Analyst (Contracting / 1102)
WHO WE ARE: At HumanIT, we are fueled by honesty, integrity, and hard work. Our mission is to confront our clients' most significant IT challenges head-on, providing superior solutions built on cutting-edge cybersecurity standards, advanced technology concepts, and modern business practices. By doing so, we enable our clients to focus on their core applications and services that drive their business forward. At HumanIT, we recognize and value your skills, experience, and education. Let your new adventure begin today! WHO YOU ARE: We are seeking a highly motivated and detail-oriented Business Analyst with a strong background in federal contracting and acquisition (1102 series) to support the NASA Contract Management System (NCMS). This position will provide tier 2 help desk support and functional expertise to ensure efficient operation and continuous improvement of NASA’s acquisition systems. The ideal candidate will have hands-on experience with Procurement for Public Sector (PPS) and SAP ECC, as well as a solid understanding of NASA Office of Procurement policies and procedures. This role requires strong analytical skills, a deep understanding of federal acquisition processes, and the ability to work collaboratively with technical and functional stakeholders in an Agile environment. WHAT YOU WILL DO: • Provide Tier 2 help desk support for the NASA Contract Management System (NCMS), resolving functional and systemrelated issues. • Serve as a subject matter expert (SME) on NASA procurement policies, business processes, and federal acquisition regulations. • Collaborate with NASA procurement personnel, developers, product owners, and system administrators to define, document, and validate functional requirements. • Analyze business needs and translate them into system specifications, enhancement requests, or configuration updates. • Develop and maintain process documentation and functional support materials. • Identify opportunities to streamline procurement processes and improve system usability and compliance. • Participate in Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews. • Support user acceptance testing (UAT) to ensure system functionality meets user and business requirements. • Track and manage issues and requests through established help desk and change management systems. Minimum Required Qualifications: • Experience working in or supporting a federal acquisition/contracting environment (1102 series or equivalent). • Experience with Procurement for Public Sector (PPS). • Experience with SAP ECC. • Experience working with NASA Office of Procurement processes and systems. • Strong understanding of the federal procurement lifecycle, including preaward, award, and postaward activities. • Knowledge of FAR and NASA FAR Supplement (NFS). • Proven experience gathering and documenting business and functional requirements. Highly Desirable Qualifications: • Handson experience with federal acquisition systems such as NCMS, PRISM, Appian, or similar tools. • Experience creating and managing user stories, acceptance criteria, and functional documentation. • Familiarity with business process reengineering and digital transformation efforts within federal agencies. • Experience supporting geographically dispersed or remote teams. • Experience supporting enterprise systems in an Agile development or support environment. Preferred Skills and Attributes: • Excellent analytical and problemsolving skills with strong attention to detail. • Strong written and verbal communication abilities, including stakeholder facilitation and technical writing. • Ability to work independently with minimal supervision in a fastpaced environment. • Selfmotivated and proactive, with a commitment to continuous learning and improvement. EDUCATION Bachelor’s Degree from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or a related technical discipline. ________________________________________ WHAT YOU GET • Competitive compensation + performance incentives • Medical, Dental, Vision, 401(k) with company match • Paid training and certification sponsorship • Remote work environment with flexibility • A culture built on ownership, grit, and trust About HumanIT Solutions HumanIT is a team of professionals dedicated to building top-tier technologies that drive data transformation. Guided by core values—honesty, integrity, expertise, agility, and hard work—we deliver tailored, high-quality solutions with precision and commitment. Apply tot his job