Wells Fargo - Teller (Remote - hybrid)
About the position Responsibilities • Support customer engagement by processing teller transactions and sharing digital solutions. • Complete operational activities while minimizing risks under established policies. • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products. • Receive direction from managers and exercise judgment within defined policies and procedures. • Escalate questions and issues to more experienced roles. • Interact with customers to demonstrate care, build relationships, and complete requested transactions. • Identify information and services to meet customers' financial needs. Requirements • 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education. • Customer service focus with experience handling complex transactions across multiple systems. • Ability to educate and connect customers to technology and share the value of mobile banking options. • Ability to interact with integrity and professionalism with customers and team members. • Experience working with others on a team to meet customer needs. • Cash handling experience. • Ability to follow policies, procedures, and regulations. • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss. • Well-organized, independent, and able to prioritize in a fast-paced environment. • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines. Nice-to-haves • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting. • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues. Benefits • 401(k) Plan • Paid Time Off • Parental Leave • Critical Caregiving Leave • Discounts and Savings • Health Benefits • Commuter Benefits • Tuition Reimbursement • Scholarships for dependent children • Adoption Reimbursement Apply tot his job