**Job Highlights:**
* Start Date: Immediate openings available
* Company: arenaflex
* Compensation: A competitive salary
* Position: Air Customer Service Agent - Remote US
* Location: Remote
**Job Description:**
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and provide exceptional service. As an Air Customer Service Agent, you'll be at the forefront of this mission, working with our teams across the country to deliver outstanding support to our guests. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and are eager to join a dynamic team, we want to hear from you!
**About arenaflex:**
arenaflex is a leading player in the travel and hospitality industry, known for our commitment to excellence and customer satisfaction. Our company culture is built on a foundation of integrity, fairness, and professionalism, and we're dedicated to creating a workplace where our employees can thrive. As a remote employee, you'll enjoy the flexibility to work from anywhere in the US, while still being part of a collaborative and supportive team.
**Responsibilities:**
As an Air Customer Service Agent, you'll be responsible for:
* Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, providing accurate and prompt responses to their queries.
* Amending major schedule changes, performing ticketing activities, and relaying messages to ensure seamless travel experiences.
* Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
* Realigning pricing within PNR to collect additional money outside final payment.
* Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report.
* Assigning ancillary services to guests when requested.
* Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation.
* Researching air schedules booked for crew outside of budget.
* Processing last-minute crew changes in regards to air accommodations.
* Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
* Communicating effectively with customers, co-workers, and management to reduce communication-related work errors.
* Consistently delivering on commitments to external and internal customers to drive customer satisfaction.
* Demonstrating commitment through behaviors and performance that are aligned with our core values.
* Exhibiting integrity, fairness, and professionalism in everyday conduct.
* Any additional duties as assigned by leadership.
**Requirements:**
* Experience in the travel and hospitality industry and in a high-volume call center is highly desirable.
* Proficient in Microsoft Word, Excel, and Outlook.
* Excellent phone and customer service skills.
* Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
* Excellent phone customer service skills.
* Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
* Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
**What You Can Expect:**
* Cruise and travel privileges for you and your family.
* Health benefits.
* 401(k).
* Employee Stock Purchase Plan.
* Training & Professional Development.
* Tuition & Professional Certification Reimbursement.
* Rewards & Incentives.
* Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely.
**Our Culture: Stronger Together**
Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement, and our Core Values at: https://www.arenaflex.com/aboutus/culture-framework/. arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
**Americans with Disabilities Act (ADA)**
arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact
[email protected]
**Don't Hesitate, Apply!**
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!