At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our U.S. Member Service Center team, you'll play a vital role in providing top-notch support to our valued customers. If you're passionate about delivering friendly, efficient, and personalized service, we want to hear from you!
**About arenaflex**
arenaflex is a leading international membership warehouse chain, renowned for its commitment to quality, value, and customer satisfaction. With a strong presence in the market, we're dedicated to providing an unparalleled shopping experience that sets us apart from the rest. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team at our Oklahoma City, Oklahoma office. As a Phone and Chat Support Agent, you'll be responsible for providing exceptional customer service to our members via phone and chat. You'll be the first point of contact for our customers, and your friendly, efficient, and knowledgeable approach will make all the difference in their shopping experience.
**Key Responsibilities**
* Answer a high volume of incoming phone calls and/or member-facing chats, providing timely and accurate responses to customer inquiries
* Determine member needs and provide appropriate solutions, including answering general product questions and researching complex situations regarding online orders, tracking, and deliveries
* Consider and offer compensations as necessary to resolve customer issues
* Operate as the liaison between Costco.com customers, vendors, buying, and operations staff
* Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
* Apply problem-solving and critical thinking skills to resolve order/product/delivery issues
**Essential Qualifications**
* High School Diploma or GED preferred
* Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course
* Previous customer service experience preferred
* Knowledge/Skills:
+ Customer Service
+ Computer literacy
+ Professional business writing
+ Proficiency with typing (Minimum typing speed of 30 wpm)
+ Excellent communications skills
* Ability to work a flexible schedule, including weekends and split days off
**Preferred Qualifications**
* Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through
* Ability to adapt and work well under pressure in a fast-paced environment
* Ability to take ownership and solve problems
* Ability to demonstrate learning and decision-making skills
* Strong time management skills
* Bilingual capabilities a plus
**arenaflex Culture**
At arenaflex, we're committed to creating an inclusive and diverse work environment that values and respects all employees. We believe in equal opportunities for all qualified applicants, regardless of their background, culture, or identity. Our inclusive hiring practices include:
* Disability accommodations
* Inclusive of minority and disadvantaged groups
* LGBTQ+ friendly workplace
* Age-inclusive
* Diversity and inclusion training or programs
* Paid time off
**Benefits**
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
**Shift**
* Evening shift
**Work Location**
* In-person at our Oklahoma City, Oklahoma office
**Compensation**
* $20.50 - $30.90 per hour
**Expected Hours**
* 24 – 40 per week
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment that fosters growth, learning, and development. As a valued member of our team, you'll have access to:
* Ongoing training and development opportunities
* Collaborative and inclusive team culture
* Competitive compensation and benefits package
* Opportunities for career growth and advancement
**How to Apply**
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.