At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing our customers with the best products and services in the industry. We're now seeking an experienced Customer Service Representative - Overnights to join our team and help us continue to grow and succeed.
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a drug-free workplace and an equal opportunity employer. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We're committed to providing our employees with the tools, training, and support they need to succeed in their careers.
**Job Summary**
As a Customer Service Representative - Overnights, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve customer satisfaction
* Meet or exceed performance metrics and goals
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and proficiency in Microsoft Office
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with customer relationship management (CRM) software and other technology tools
* Strong knowledge of arenaflex's products and services
* Ability to work a flexible schedule, including weekends and holidays
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Café featuring affordable daily meal options from local restaurants
+ On-site fitness center and beautifully maintained walking paths
+ Best-in-class, clean, modern facilities
**Work Environment**
* arenaflex's Kenosha Branch is located at 12355 Uline Way, Kenosha, WI 53144
* The branch is open 24/7, with a 4- or 5-day on-site schedule available
* The work environment is fast-paced and dynamic, with a focus on teamwork and customer satisfaction
**Compensation**
* Pay from $26 to $33 per hour, with a $4 shift differential
* Significant growth and earning potential
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement to all qualified candidates.
**EEO/AA Employer/Vet/Disabled**
arenaflex is an EEO/AA employer and welcomes applications from individuals with disabilities. We are committed to providing reasonable accommodations to qualified individuals with disabilities and encourage applicants to request accommodations during the application process.
**#LI-AP3 #LI-IL001 #IN-KNCSO**
Apply now and take the first step towards a rewarding career at arenaflex!