At arenaflex, we're passionate about delivering exceptional comfort and peace of mind to our customers through our top-notch indoor heating and air conditioning services. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we're committed to providing unparalleled customer experiences. We're now seeking an experienced and customer-focused Remote Customer Service Representative/Dispatcher to join our dynamic team!
**About arenaflex**
arenaflex has been a trusted name in the HVAC and Plumbing industry since 1979. Our family-owned business has grown into a leading provider of residential and commercial services, thanks to our unwavering commitment to quality, reliability, and customer satisfaction. We're proud of our reputation for excellence and strive to maintain the highest standards in everything we do.
**Job Role and Responsibilities**
As a Remote Customer Service Representative/Dispatcher, you'll play a vital role in ensuring seamless communication between our customers and our skilled technicians. Your primary responsibilities will include:
* Handling inbound phone calls for scheduling service and maintenance for our Residential Department
* Maintaining our customer database with accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates
* Routing technicians based on location to ensure efficient and timely service delivery
* Collaborating with the dispatch team to maintain a positive and productive work environment
* Providing exceptional customer service and resolving issues in a professional and courteous manner
**Schedule and Work Environment**
* Wednesday: In-office work at our Chantilly location from 8 AM to 5 PM (with a one-hour lunch break)
* Monday to Friday: Remote work from home from 8 AM to 5 PM (with a one-hour lunch break) (not on Wednesday)
**Qualifications and Requirements**
To succeed in this role, you'll need:
* Previous call center experience (at least 1 year)
* Ability to type at a speed of approximately 70 words per minute
* Excellent communication and interpersonal skills
* Ability to handle high call volumes and work under pressure
* Familiarity with main cities and locations in Northern Virginia
* Ability to accurately document information into our customer database (Service Titan)
* Reliable high-speed internet connection and a quiet workspace with minimal background noise
**Remote Work Requirements**
* arenaflex will provide a laptop and cell phone
* You'll need to provide your own high-speed internet connection and a quiet workspace with minimal background noise
**Benefits and Culture**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our benefits package includes:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with a company match
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education with periodic classes
**Compensation and Perks**
We offer a competitive salary and a range of benefits and perks to support your overall well-being and career growth.
**How to Apply**
If you're a customer-focused and tech-savvy individual with a passion for delivering exceptional service, we'd love to hear from you! Apply now to join our dynamic team at arenaflex and take the first step towards a rewarding and challenging career in the HVAC and Plumbing industry.
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Don't miss this opportunity to join a leading company in the HVAC and Plumbing industry. Apply now and take the first step towards a rewarding and challenging career as a Remote Customer Service Representative/Dispatcher at arenaflex!