Are you passionate about delivering exceptional customer support and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Worklife Customer Support Associate - Employee Assistance Program. This is a unique opportunity to work from home, enjoy a competitive salary, and be part of a team that's dedicated to transforming the way people experience healthcare.
**About arenaflex**
arenaflex is a leading healthcare company that's committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're driven by a passion to make healthcare more personal, convenient, and affordable. At arenaflex, we believe that our employees are the heart of our organization, and we're dedicated to creating a culture that's inclusive, supportive, and empowering.
**Job Summary**
As a Worklife Customer Support Associate - Employee Assistance Program, you'll play a critical role in supporting members with the provision and use of Worklife Employee Assistance Programs (EAP) and management consultant resources. You'll be responsible for taking incoming calls, assessing client needs, and providing timely and professional support. This is a fully remote role, and you'll have the flexibility to work from anywhere in the U.S.
**Key Responsibilities**
* Determine the purpose of each call by actively listening and interacting with callers
* Triage calls in a professional and timely manner, assessing client needs and researching relevant EAP/Worklife services and resources
* Recognize crisis situations and evaluate for needed action to minimize risk
* Perform research in internal databases and online to identify potential providers and resources
* Enter member information into the EAP system to initiate cases and document comments and information thoroughly and professionally
* Receive calls transferred from counselors and provide immediate member assistance
* Schedule appointments for members with counselors
* Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills
* Communicate effectively with all internal stakeholders
* Utilize relevant Aetna databases to research and identify validated, appropriate member resources
* Make outbound calls as appropriate to identify and assist with securing member resources and/or services
* Assist team members with printing and fulfillment needs related to relevant materials
* Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned
**Essential Qualifications**
* 1+ years' experience in a call center environment
* Experience in a social, psychological, or human service field providing client support
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Basic computer skills and proficiency in Microsoft Office
* Ability to maintain confidentiality and adhere to enterprise policies and regulatory standards
**Preferred Qualifications**
* Bachelor of Arts or Bachelor of Science Degree
* Experience working with EAP/Worklife programs or similar services
* Strong research and analytical skills
* Ability to work independently and as part of a team
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Basic computer skills and proficiency in Microsoft Office
* Ability to maintain confidentiality and adhere to enterprise policies and regulatory standards
* Strong research and analytical skills
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to investing in the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement possibilities.
* Our employees have access to a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan.
* We're committed to creating a culture that's inclusive, supportive, and empowering. Our employees are encouraged to share their ideas, take ownership of their work, and make a meaningful impact in our organization.
**Work Environment and Company Culture**
* This is a fully remote role, and you'll have the flexibility to work from anywhere in the U.S.
* Our team is dedicated to delivering exceptional customer support and making a meaningful impact in people's lives.
* We're committed to creating a culture that's inclusive, supportive, and empowering. Our employees are encouraged to share their ideas, take ownership of their work, and make a meaningful impact in our organization.
**Compensation, Perks, and Benefits**
* The typical pay range for this role is $18.50 - $35.29 per hour.
* This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.
* arenaflex offers a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan.
* We're committed to creating a culture that's inclusive, supportive, and empowering. Our employees are encouraged to share their ideas, take ownership of their work, and make a meaningful impact in our organization.
**How to Apply**
If you're passionate about delivering exceptional customer support and making a meaningful impact in people's lives, we invite you to apply for this exciting opportunity. Please submit your application today, and let's work together to transform the way people experience healthcare.
Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are passionate about delivering exceptional customer support and making a meaningful impact in people's lives.