Onsite Client Training Consultant

Job Description: • Design route/distribution/telematics solutions to meet customer needs using product functionality, integration capabilities, and custom offerings. • Provide consulting services to the assigned projects as required including product functional consulting, business process re-engineering, engineering analysis, customization requirements, product installation, data conversion requirements and product validation. • Participate and engage in working sessions with customers to understand and clarify requirements. • Configuration and training of the applications within customer’s environment. • Liaising between the Customer, Project Managers, and Technical Consultants to identify & clarify requirements and configuration. • Continue to improve knowledge of Solera's Fleet products, quality standards, industry and technology to better serve the internal and external customers. • Engage in scoping efforts with sales and scope projects in the pre-sales process. • Resolve technical and customer problems, escalating issues and inquiries when necessary. • Perform best practices analysis and consult with customers and PS management on increasing ROI. • Interact with customers in a professional manner, including proper handling of customer complaints. • Respond to customer email inquiries in a professional manner. • Mentor implementation consultant team members on implementation consulting and PS activities. Requirements: • Bachelor's Degree in Business, Engineering, Computer Science or equivalent • 7+ years of experience of delivering large transformation programs, utilizing high-performing teams. • Technical requirements gathering or business analysis experience, ideally in Fleet or Logistics markets, able to ‘think out of the box’ to deliver value solutions to customers. • Excellent customer facing skills, collaboration, and communication. • Commercially aware and able to support sales opportunities to deliver best results with least cost. • Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders. • Meticulous attention to detail. • Experience of technical implementations/integration project and configuration • Proficiency in Microsoft Office Suite Benefits: