The Content Queens knows that sensible processes are at the heart of a successful workflow. We’re in search of a driven individual to help us streamline our daily operations and ensure each group within the business operates efficiently and effectively. Our future operational specialist is comfortable communicating with people across teams and departments, is able to solve problems and improvise as needed, and knows how to effectively estimate and manage time spent on a variety of tasks. If you’re a natural coordinator with a sense of “big picture” objectives and an eye for detail, there’s never been a better time to put your skills to use.
Objectives of this Role:
1. Develop and implement department-wide quality control (QC) measures
2. Recommend new procedures to increase the efficiency of day-to-day operations for both clients and team members
3. Develop and implement team meetings, team quarterly appreciate gifts
4. Organize client Google Drive’s, consistently making sure they remain organized, updated, and accurate.
5. Maintain communication with Owner of Agency, Director of Operations, and Director of 6. Community Management, staff, and vendors to ensure adherence to protocol across chief touchpoints
7. Assist the Director of Operations in developing, planning, and coordinating operational activities
8. Oversee inventory management practices and improve as necessary
9. Ensure operational legal compliance with state and federal regulations
10. Maintain and upkeep client drive and client scheduler - Sendible
11. Proactively able to follow up with clients on late work, upcoming deadlines, calendar inclusions, etc
12. Manage various team members who need extra guidance and support
13. Continue to monitor client KPIs and ROI to gauge for improvement or lack thereof
Daily and Monthly Responsibilities:
1. Monitor day-to-day operations, while tracking and reporting on performance and recommending actionable improvements as necessary
2. Create procedures and protocols (such as checklists) and distribute to staff
3. Communication and coordination with staff (including executive operations team) and Clients
4. Train and onboard new employees on operational protocols to ensure all staff members adhere to standard operating procedures (SOP’s)
5. Problem solve day to day issues (client + team facing)
6. Manage moving projects to ensure a healthy workflow across the board
Includes but is not limited to:
Following up with team members and clients
Ensuring all parties adhere to deadlines
Ensure all parties have correct access to assets needed
Troubleshoot account issues when they arise
Maintain and upkeep internal processes put in place
Maintain and nurture client relationships
Connect client profiles in Sendible as they come in
Follow-up with Account Managers and Designers when/dates are missed
Uphold organization at every level within the business
Skills and Qualifications
Proven organizational skills, including time management
Project management experience
Strong problem-solving and analytical skills
Self sufficiency; the ability to work with minimal supervision
Strong verbal and written communication skills
Attention to detail
Critical thinking
Creative thinking
Forward thinking
Creative problem solving
Preferred Qualifications
2+ years of experience in an operational role of similar capacity
Proficient in Microsoft Excel and other Microsoft Office software
Proficient in Google products (Google Drive, Sheets, Forms)
Proficient in Schedulers (Sendible, Later, Hootsuite, etc)
Proficient in the back end of social media platforms (Linkedin, Facebook, Twitter, Instagram, Pinterest, Tiktok etc)
Proficient in Canva