Remote Customer Support Specialist at Delta Airlines
Job Description
Delta Airlines is seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Specialist. This role involves providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a seamless travel experience. The ideal candidate will have excellent communication skills, a passion for helping others, and... the ability to work independently in a remote environment. As a Remote Customer Support Specialist, you will be the frontline of our customer service team, playing a crucial role in maintaining Delta Airlines? reputation for excellence.
Job Type
Full-time
Working Hours
Monday to Friday, 9:00 AM ? 5:00 PM (EST)
Responsibilities
? Respond to customer inquiries via phone, email, and chat
? Resolve customer issues in a timely and effective manner
? Provide information on flight schedules, policies, and procedures
? Assist with booking, cancellations, and changes to reservations
? Maintain accurate records of customer interactions
? Collaborate with team members to improve customer service processes
? Keep up-to-date with company policies and travel industry trends
? Participate in training sessions and team meetings
Benefits
? Competitive hourly salary
? Medical, dental, and vision insurance
? Paid time off and holidays
? 401(k) retirement plan
? Employee travel benefits
Hourly Salary Range
$25 ? $45 per hour
Job Requirements
? Must be located in the United States
? Previous customer support experience is preferred
? Strong communication and problem-solving skills
? Ability to work independently in a remote environment
? Proficiency in using computers and customer service software
? High-speed internet connection
Basic Educational Requirements
? High school diploma or equivalent
? Additional training or certification in customer service is a plus
Positive Work Environment
At Delta Airlines, we pride ourselves on fostering a positive and inclusive work environment. Our team is dedicated to supporting each other and delivering exceptional service to our customers. We value diversity, collaboration, and continuous improvement, ensuring that each team member feels valued and empowered to succeed.
Company Description
Delta Airlines is a leading global airline committed to providing the highest level of customer service and travel experiences. With a rich history of innovation and excellence, Delta Airlines connects millions of passengers to destinations around the world. Our team is passionate about making travel seamless, safe, and enjoyable for every customer. We are dedicated to sustainability, community engagement, and creating a workplace where employees can thrive. Join Delta Airlines and be a part of a company that values your contributions and offers opportunities for growth and development.
How to Apply
To apply, please visit our website at [Delta Airlines Careers](https://delta.com/careers) and complete the online application form. We look forward to welcoming you to the Delta Airlines family