[Remote] Customer Service- Hotel Reservations (Remote)

Note: The job is a remote job and is open to candidates in USA. Cyber Focus AI is dedicated to helping cybersecurity professionals find cutting-edge opportunities in their field. They are seeking a Customer Service representative for hotel reservations to manage customer interactions and assist clients with hotel inquiries, ensuring a seamless booking process and delivering exceptional support. Responsibilities Manage customer interactions and assist clients with hotel reservation inquiries Ensure a seamless booking process for customers Deliver exceptional customer support to enhance client satisfaction Utilize customer relationship management (CRM) tools and relevant technology effectively Work independently in a remote environment, ensuring productivity and reliability Skills Strong skills in customer service and customer support Experience in enhancing customer experience and maintaining excellent client relationships Exceptional communication, problem-solving, and interpersonal skills Proficiency in using customer relationship management (CRM) tools Prior experience in the hospitality or travel industry is a plus Familiarity with booking tools and technologies Benefits Flexible remote schedule allows for full-time or part-time work from anywhere Exclusive travel perks, including discounted travel and supplier incentives Access to ongoing training and certification in the industry Supportive team culture focused on collaboration and growth Performance-based income-earning possibilities Company Overview Cyber Focus AI is an innovative recruiting firm dedicated to connecting top cybersecurity professionals with leading companies worldwide. It was founded in 2024, and is headquartered in Miami, US, with a workforce of 2-10 employees. Its website is